Returns / Exchanges

RETURN POLICY

You have the right to return your order for any reason within 14 days of its receipt.
If you would like to return a product, please follow the instructions below:

ORDERS IN THE EU

Please notify us on sklep@tova.pl providing your order’s number. Download the Return Form fill it out, and place it in the box. Seal the box and send it to the following address:
TOVA
ul. Fabryczna 15
26-200 Końskie
POLAND

Make sure the products are in their original condition: unused, clean and odorless, and retain the original tags.

An reimbursement will be sent to you within a maximum of 14 days of the receipt of the Goods by the Shop, and it will be credited with the same payment method you chose for your purchase.

Please note: TOVA does not cover the cost of returning the products.

FROM OUTSIDE THE EU

Please notify us on sklep@tova.pl providing your order’s number. Place the products back in the box, with the original tags included. Download the Return Form , fill it out, and place it in the box. Fill out the customs form: use the same currency and value as on the order invoice, make sure to mark the shipment as a return, and attach the form to the box.

Seal the box and send it to the following address:
TOVA
ul. Fabryczna 15
26-200 Końskie
POLAND

Make sure the products are in their original condition: unused, clean and odorless, and retain the original tags.

An reimbursement will be sent to you within a maximum of 14 days of the receipt of the Goods by the Shop, and it will be credited with the same payment method you chose for your purchase.

Please note: TOVA does not cover the cost of returning the products.

EXCHANGES

If you are interested in exchanging your product for a different color or style, please return it and place a new order. To check the product’s availability, please contact us at sklep@tova.pl. If the item is in our warehouse we will then hold it for you and as soon as we receive your return, we will ship it to the address from your original order.